Terms & Conditions

Introduction

Welcome to Bizmark.ID, a service operated by PT Cangah Pajaratan Mandiri. These Terms and Conditions ("Terms") govern your use of our industrial permit and environmental consultation services.

By engaging our services, you agree to be bound by these Terms. Please read them carefully before proceeding with any service request.

1. Services Provided

1.1 Scope of Services

Bizmark.ID provides professional consultation services for:

• Industrial and environmental permits (AMDAL, UKL-UPL, SPPL)
• B3 Waste Management permits
• Foreign Investment (PMA) establishment and permits
• Business licensing (OSS, NIB)
• Building permits (PBG, SLF)
• Import licenses and customs clearance
• Compliance consulting and audit

2. Service Limitations

Our services are limited to:

• Consultation and advisory services
• Document preparation and submission
• Liaison with government authorities
• Progress monitoring and reporting

We do not: Guarantee permit approval, engage in illegal activities, or provide legal representation in court.

3. Client Obligations

3.1 Information Accuracy

Clients must:

• Provide accurate and complete information
• Submit required documents promptly
• Inform us of any changes to provided information
• Ensure all information is truthful and verifiable

3.2 Compliance

Clients must:

• Comply with all applicable Indonesian laws and regulations
• Maintain valid business registration
• Obtain necessary internal approvals before engaging our services
• Cooperate with government inspections and audits

4. Fees and Payment

4.1 Service Fees

• Consultation Fee: As quoted in the service proposal
• Government Fees: PNBP and other official charges (separate from our fees)
• Third-Party Costs: Laboratory tests, surveys, legal opinions (if required)
• Travel Expenses: For on-site visits and document submission

4.2 Payment Terms

• Down Payment: 30-50% upon service agreement signing
• Progress Payment: As specified in the agreement
• Final Payment: Before permit delivery
• Payment Method: Bank transfer to our registered account

4.3 Late Payment

Late payments may result in:

• Suspension of service delivery
• Late payment interest of 1% per month
• Additional administrative fees

5. Service Timeline

5.1 Estimated Timeline

Service timelines are estimates based on normal circumstances and government processing times. Actual timelines may vary due to:

• Complexity of the permit application
• Completeness of submitted documents
• Government agency workload and policies
• Required additional studies or inspections
• Public holidays and government schedule changes

5.2 Delays

We are not liable for delays caused by:

• Government processing delays
• Changes in regulations or policies
• Client-side delays in document submission
• Force majeure events

6. Confidentiality

6.1 Non-Disclosure

We maintain strict confidentiality of:

• Client business information
• Trade secrets and proprietary data
• Financial information
• Strategic plans and investment details

6.2 Permitted Disclosure

Information may be disclosed to:

• Government authorities (as required for permit processing)
• Third-party consultants (under confidentiality agreements)
• Legal authorities (when legally required)

7. Intellectual Property

• Work Product: Documents prepared for permit applications belong to the client upon full payment
• Methodology: Our consultation methods, templates, and processes remain our intellectual property
• Permits: Issued permits are government property granted to the client

8. Limitation of Liability

8.1 Service Liability

Our liability is limited to:

• Refund of fees paid for undelivered services
• Resubmission of rejected applications (one revision included)
• Professional errors covered by our insurance policy

8.2 Exclusions

We are not liable for:

• Permit rejection due to client non-compliance
• Business losses or opportunity costs
• Changes in government regulations after service commencement
• Third-party actions or negligence
• Force majeure events

9. Termination

9.1 By Client

Clients may terminate services with:

• 30 days written notice
• Payment for work completed to date
• Reimbursement of expenses incurred

9.2 By Bizmark.ID

We may terminate services if:

• Client fails to provide required information or documents
• Payment obligations are not met
• Client engages in illegal activities
• Service becomes impossible due to regulatory changes

10. Dispute Resolution

10.1 Amicable Resolution

Disputes should first be resolved through:

• Direct negotiation between parties
• Mediation by mutually agreed mediator

10.2 Legal Action

If amicable resolution fails:

• Disputes shall be resolved through Indonesian courts
• Jurisdiction: Jakarta District Court
• Governing Law: Laws of the Republic of Indonesia

11. Force Majeure

Neither party is liable for failure to perform obligations due to:

• Natural disasters (earthquakes, floods, etc.)
• Government actions (policy changes, lockdowns)
• Civil unrest or strikes
• Pandemics or health emergencies
• Internet or communication system failures

12. Amendments

We reserve the right to modify these terms at any time. Changes will be communicated through:

• Website announcement
• Email notification to active clients

Continued use of services after changes indicates acceptance.

Contact Information