Legal

Terms & Conditions

PT Cangah Pajaratan Mandiri (Bizmark.ID) · Last updated: September 25, 2026

Introduction

Welcome to Bizmark.ID. These Terms & Conditions govern the use of all services provided by PT Cangah Pajaratan Mandiri ("Bizmark.ID", "we", "us", or "our"), including industrial/business permit consulting services, digital platforms (website/applications), and free digital tools available on our website. By using our services, you ("Client", "User", "you", or "your") agree to be bound by these Terms.

If you do not agree with any part of these terms, please do not use our services.

1. Acceptance of Terms

By accessing our website, contacting us, or using our services, you acknowledge that:

  • You have read, understood, and agreed to these Terms & Conditions
  • You have legal capacity to enter into this agreement
  • You represent a legitimate business entity with valid legal documents (for paid services)
  • The information you provide is accurate and complete
  • You will comply with all applicable provisions
  • Use of free digital tools is also subject to these Terms & Conditions

2. Service Definition

Bizmark.ID provides industrial permit consulting and permit-processing services, including but not limited to:

  • AMDAL & UKL-UPL: Environmental impact and management documents
  • Environmental Approvals: Environmental approvals for business activities
  • PROPER: Environmental performance rating support
  • Business Licensing (OSS): Risk-based licensing support through OSS
  • IPAL & SLO: Wastewater treatment and operational eligibility support
  • IMB/PBG & SLF: Building and functional eligibility permits/certification support
  • Occupational Safety Certification: Safety and health compliance support
  • HSE Consultation: Health, Safety, and Environment consulting
  • Digital Environmental Monitoring: Monitoring systems with dashboards and digital workflows

2.2 Free Digital Tools

In addition to paid services, Bizmark.ID provides free digital tools on our platform, including:

  • Polygon SHP Maker: A shapefile (.shp) creation tool for OSS/land planning/project mapping needs
  • Permit Calculator: A permit cost/time estimation tool based on industry type and permit category

These free tools are provided on an "as-is" basis for user assistance. Their use is subject to these Terms & Conditions and the applicable Privacy Policy.

3. Client Responsibilities

3.1 Document Provision

Clients must provide:

  • Complete and current company documents (deed, legal approvals, tax documents, etc.)
  • Accurate and detailed technical project/facility data
  • Required environmental and operational information
  • Power of attorney and other supporting documents where needed
  • Site access for surveys and inspections

3.2 Information Accuracy

Clients warrant that all provided information/documents are true, accurate, and not misleading. Clients remain responsible for legal consequences arising from inaccurate/incomplete information.

3.3 Cooperation

Clients must provide timely cooperation, including responding to information requests, providing access, and facilitating coordination with related stakeholders.

4. Fees and Payments

4.1 Fee Structure

Service fees are provided in official quotations and may include consulting/document processing fees, site survey/technical analysis costs, government administrative fees, and project-related supporting costs.

4.2 Payment Scheme

Payment is typically made in stages:

  • Down Payment: generally 30-50% upon contract signing
  • Progress Payment: generally 30-40% on key milestones (e.g., draft completion)
  • Final Payment: generally 20-30% when permit/documents are completed and delivered

Exact percentages and milestones may vary based on agreement in the contract.

4.3 Late Payment

Late payment may cause delays and/or penalties according to agreement. We may suspend service where payment remains overdue beyond the agreed threshold.

4.4 Additional Fees

Additional costs outside initial quotation (e.g., major scope change, major revisions, unexpected government costs) will be communicated and require client approval before implementation.

5. Timelines

5.1 Project Timeline

Estimated completion timelines are defined based on project complexity, document readiness, and external authority processes. Timelines are estimates and may change due to factors beyond our control.

5.2 Delays Beyond Control

We are not responsible for delays caused by:

  • Client delays in providing documents/information
  • Review/approval process duration at government institutions
  • Regulatory or policy changes
  • Force majeure events (natural disasters, pandemics, social disruption, etc.)
  • Major revisions requested by clients or authorities

6. Limitation of Liability

6.1 Scope of Responsibility

Bizmark.ID is responsible for preparing permit documentation according to applicable standards, coordinating with relevant authorities, providing progress updates, and maintaining client confidentiality.

6.2 Limitations

We are not responsible for:

  • Permit rejection due to objective site/project conditions
  • Client financial/operational losses caused by permit process duration
  • Policy/regulatory changes during execution
  • Inaccurate/incomplete information submitted by clients
  • Acts/omissions of third parties (authorities, external consultants, etc.)
  • Force majeure impacts

6.3 Liability Cap

Where claims arise, our total liability is limited to contract value paid for the relevant service. We are not liable for indirect/consequential losses or loss of profit.

7. Confidentiality

Both parties agree to:

  • Maintain confidentiality of business, technical, and personal information obtained during cooperation
  • Not disclose confidential information to third parties without written consent
  • Use confidential information solely for service execution
  • Return or destroy confidential information after the engagement ends

Confidentiality obligations do not apply to information that is publicly available, legally required to be disclosed, or independently developed.

8. Intellectual Property

Intellectual property ownership is defined as follows:

  • Project Documents: Client-specific permit documents become client property after full payment
  • Templates & Methodologies: Bizmark.ID templates, methods, and know-how remain Bizmark.ID property
  • Client Data: Data/information provided by the client remains client property
  • Portfolio: We may reference project experience in portfolio form without disclosing sensitive data, unless otherwise agreed

9. Cancellation, Refund Policy, and Service Termination

9.1 General Cancellation Terms

PT Cangah Pajaratan Mandiri (Bizmark.ID) is committed to complete financial transparency. Clients may submit a written cancellation request via our official email at info@bizmark.id or through a formal corporate letter.

9.2 Refund Eligibility and Proportions

Refunds of Bizmark.ID professional consulting fees are governed by the following schedule:

  • Cancellation Prior to Work Commencement (within 24 hours of Down Payment): 100% refund of professional fees paid, less any non-refundable banking/payment gateway transaction processing charges.
  • Cancellation After Initial Document Audit Phase: Where regulatory screening, document audits, or initial gap analysis have been performed but before field surveys or technical engineering drafts have started, clients are eligible for a 70% refund of the initial Down Payment (DP).
  • Cancellation After Field Survey / Engineering Drafting Commences: Down Payment fees are non-refundable as they cover certified expert honoraria (KTPA, LPJK, K3), field mobilization logistics, and spatial/environmental computational processing.
  • Force Majeure / Mandatory Government Regulatory Changes: If permit issuance becomes legally impossible due to changes in national zoning laws or ministerial regulations beyond the control of both parties, refunds are calculated proportionally based on unperformed work scopes.

9.3 Non-Refundable Statutory Levies & Third-Party Testing Fees

Official statutory levies (PNBP Ministry of Finance SIMPONI/SIMBG/BPN) and accredited KAN ISO 17025 laboratory testing fees that have been directly deposited to state or institutional treasuries with official NTPN/tax receipts are strictly non-refundable as they are irrevocably remitted to government institutions.

9.4 Refund Processing SLA

Approved refunds are processed via corporate bank transfer to the registered entity/client account within 7 to 14 business days following the execution of the Mutual Cancellation Agreement.

9.5 Termination by Bizmark.ID

Bizmark.ID reserves the right to terminate engagement without refund obligations if:

  • Client provides fraudulent or misleading documentation in violation of Indonesian statutory law.
  • Client fails to provide mandatory regulatory dossiers after three (3) formal written reminders.
  • Milestone invoice payments remain delinquent for more than thirty (30) calendar days past the due date.

10. Dispute Resolution

In case of dispute:

  1. Parties will first seek amicable settlement within a reasonable period
  2. If unresolved, mediation may be used
  3. If mediation fails, arbitration or court process may apply based on governing agreement/law
  4. Applicable law is the law of the Republic of Indonesia
  5. Jurisdiction/forum follows the agreed legal domicile (District Court of Karawang)

11. Use of Digital Tools

11.1 Terms for Using Free Digital Tools

By using free digital tools on Bizmark.ID (including Polygon SHP Maker, Permit Calculator, and similar tools), you agree that:

  • You must provide accurate data when completing required forms
  • Submitted data (including company/contact/location data) may be stored as lead data for commercial follow-up
  • Bizmark.ID may contact you via email/WhatsApp/phone for relevant service offers
  • You are responsible for the accuracy of submitted data
  • Tool outputs are estimates and do not constitute legal determinations

11.2 Data Collected Through Digital Tools

When using free digital tools, the following may be collected and stored:

  • Applicant Data: Company name, contact person, email, and WhatsApp/phone number
  • Project/Location Data: Project name, administrative address, coordinates, and project notes
  • Technical Data: IP address, browser information (user agent), and terms-consent timestamp
  • Local Storage Data: Browser localStorage may keep temporary form data for auto-save

11.3 Limitation of Liability for Digital Tools

Bizmark.ID is not responsible for:

  • Inaccuracies in calculated/output results from digital tools
  • Losses resulting from use of tool outputs as sole business/legal basis
  • Technical failures, service interruption, or unavailability of digital tools
  • Loss of data stored locally in user browsers
  • Third-party misuse of generated files/data

11.4 Prohibited Use

Users are prohibited from:

  • Using digital tools for unlawful purposes
  • Scraping, reverse engineering, or automated exploitation of digital tools
  • Submitting false or misleading data
  • Using tools in ways that damage/disrupt/overload our systems
  • Redistributing or modifying digital tools without written permission

12. Changes to Terms

We may update these Terms & Conditions from time to time. Updates will be posted on our website with a revised "Last updated" date. For ongoing contractual projects, the contract version may prevail as agreed. Continued use of new services after updates indicates acceptance of revised terms.

13. Miscellaneous

13.1 Entire Agreement

These Terms, together with related contracts and supporting documents, form the entire agreement between parties for relevant services.

13.2 Severability

If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force.

13.3 Waiver

Failure to enforce any provision does not constitute waiver of rights under that provision.

13.4 Assignment

Clients may not assign rights/obligations under this agreement without our written consent. We may assign rights/obligations as permitted by applicable law/contract.

Contact Us

If you have questions about these Terms & Conditions, please contact us:

  • Corporate Entity: PT Cangah Pajaratan Mandiri (Bizmark.ID)
  • Tax ID (NPWP): 90.409.323.4.408.000
  • Official Bank Account: Bank Rakyat Indonesia (BRI) Account No. 425701014627538 a.n. PT CANGAH PAJARATAN MANDIRI
  • Email: info@bizmark.id
  • Phone: +62 838 7960 2855
  • WhatsApp: +62 838 7960 2855
  • Registered Office Address: Jalan Lingkar Luar Karawang, Ruko Permata Sari Indah, Palumbonsari, East Karawang, Karawang Regency, West Java 41314, Indonesia

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