Privacy Policy

Introduction

PT Cangah Pajaratan Mandiri ("Bizmark.ID", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information you provide when using our industrial permit consultation services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number, company address
• Company Information: Company name, business registration number (NIB), industry sector, business scale
• Service Information: Type of permits requested, project details, investment amount (for PMA clients)
• Financial Information: Bank account details for payment processing
• Communication Records: Emails, messages, meeting notes, and consultation records

1.2 Automatically Collected Information

• IP address and browser information
• Device information and operating system
• Access time and duration
• Pages visited on our website
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Process permit applications, prepare required documents, communicate with government agencies
• Client Communication: Provide updates, answer inquiries, send service notifications
• Payment Processing: Issue invoices, process payments, maintain transaction records
• Legal Compliance: Fulfill legal obligations, maintain records as required by Indonesian law
• Service Improvement: Analyze service usage, improve our offerings, develop new services
• Marketing: Send relevant information about our services (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

• Government Authorities: Ministry of Environment, BKPM, OSS, and other relevant agencies for permit processing
• Service Providers: Third-party consultants, legal advisors, technical experts assisting in service delivery
• Payment Processors: Banks and payment gateways for transaction processing
• Legal Requirements: When required by law, court order, or government regulation

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and updates
• Employee training on data protection
• Confidentiality agreements with staff and partners

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for:

• Active Services: Duration of service engagement plus any warranty period
• Legal Requirements: Minimum 10 years as required by Indonesian accounting and tax regulations
• Archive Records: Longer retention periods for permits and compliance documentation

6. Your Rights

Under Indonesian data protection regulations, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Objection: Object to processing of your data for marketing purposes
• Data Portability: Request transfer of your data to another service provider
• Withdraw Consent: Withdraw consent for data processing at any time

7. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may limit some website functionality.

8. International Data Transfers

For foreign investment (PMA) clients, we may transfer data internationally for:

• Communication with parent companies or overseas partners
• Compliance with foreign investment regulations
• International payment processing

We ensure adequate safeguards are in place for international transfers.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notification to registered clients
• Displaying a prominent notice on our website

Continued use of our services after changes indicates acceptance of the updated policy.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: